274 lines
11 KiB
PHP
274 lines
11 KiB
PHP
<?php
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namespace app\http\service;
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use app\facade\AppConstant;
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use app\facade\RedisCache;
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use think\captcha\Captcha;
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use think\Db;
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use think\facade\Cache;
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use think\facade\Config;
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use think\facade\Env;
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use think\facade\Log;
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class CommonService
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{
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const TALK_WORDS=[
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'hello_words'=>'您好，欢迎您使用金壶医药商城，请问您有什么疑问，我将为您在线解答。',
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'work_time'=>'工作日9:00-17:30',
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];
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/*protected function initBaseChat($user_store,$cs_store) {
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Log::info('用户ID'.$user_store.'，客服ID'.$cs_store);
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$cs_info_data = RedisCache::hget('CHAT_CS_INFO',$cs_store);
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$user_info_data = RedisCache::hget('CHAT_USER_INFO',$user_store);
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$result['cs_info_data']=$cs_info_data;
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$result['user_info_data']=$user_info_data;
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return $result;
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}*/
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/*protected function pushToCS($server,$cs_store,$user_info_data) {
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//找出客服对应的fd
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$fd_store=RedisCache::hget('CHAT_CS_FD',$cs_store);
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if ($fd_store) {
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$push_data['message_type']='connect';
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$push_data['data']=["user_info"=>$user_info_data];
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$server->push($fd_store,myResult($push_data['message_type'],$push_data['data']));
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}
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}
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protected function pushToUser($server,$user_store,$cs_info_data) {
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//找出用户对应的fd
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$fd_store=RedisCache::hget('CHAT_USER_FD',$user_store);
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if ($fd_store) {
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$push_data['message_type']='connect';
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$push_data['data']=["cs_info"=>$cs_info_data];
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$server->push($fd_store,myResult($push_data['message_type'],$push_data['data']));
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}
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}*/
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//当前在线等待用户数
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protected function pushUserQueueNum($server,$fd=0) {
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$user_queue_num=RedisCache::llen('CHAT_USER_QUEUE');
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$fd_list=[];
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if ($fd>0) {
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//单播
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$fd_list[]=$fd;
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} else {
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//广播在线客服
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$fd_list=RedisCache::hkeys('CHAT_CS_FD_MAP');
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}
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Log::info('向客服'.json_encode($fd_list).'发送在线等待人数'.$user_queue_num);
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foreach ($fd_list as $v) {
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$message_type='userQueueNum';
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$push_data=["user_queue_num"=>$user_queue_num];
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$server->push($v,myResult($message_type,$push_data));
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}
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}
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//建立对话关系，并通知双方
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protected function createChatRelation($server,$user_fd,$user_store,$cs_fd,$cs_store){
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$now_time=date('Y-m-d H:i:s');
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$cs_info_data = json_decode(RedisCache::hget('CHAT_CS_INFO',$cs_store),true);
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$user_info_data = json_decode(RedisCache::hget('CHAT_USER_INFO',$user_store),true);
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//建立对话关系
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//RedisCache::hset('CHAT_RELATION', $user_store, $cs_store);
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RedisCache::lpush('CHAT_DATA_'.$user_store.'_'.$cs_store,json_encode(['time'=>$now_time,"content"=>self::TALK_WORDS['hello_words'],"from_id"=>$cs_store,"to_id"=>$user_store]));
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//通知用户
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$message_type = 'connect';
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$push_data = $cs_info_data;
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$server->push($user_fd,myResult($message_type,$push_data));
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//通知客服
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$message_type = 'connect';
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$push_data = ["user_info"=>$user_info_data];
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$server->push($cs_fd,myResult($message_type,$push_data));
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//发送模版问侯
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$message_type='chatMessage';
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$push_data=["cs_info"=>$cs_info_data,"time"=>$now_time,"content"=>self::TALK_WORDS['hello_words']];
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$server->push($user_fd,myResult($message_type,$push_data));
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//如果有未存入数据库的离线消息，要发给客服
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//取出用户本次离线消息的记录
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$offline_chat_message_list=RedisCache::lrange('OFFLINE_CHAT_DATA_'.$user_store.'_'.$cs_store);
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if (!$offline_chat_message_list) {
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$offline_chat_message_list=[];
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}
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Log::info('和客服离线留言数据：'.json_encode($offline_chat_message_list));
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if (!checkGuestFlag($user_store)) {
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//还要取出离线留言
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$offline_chat_message_list_0=RedisCache::lrange('OFFLINE_CHAT_DATA_'.$user_store.'_0');
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if ($offline_chat_message_list_0) {
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$offline_chat_message_list=array_merge($offline_chat_message_list,$offline_chat_message_list_0);
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}
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}
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Log::info('加上和系统离线留言数据：'.json_encode($offline_chat_message_list));
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//组装离线消息信息
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$offline_chat_message_array=[];
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foreach ($offline_chat_message_list as $k=>$v) {
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$tmp_message=json_decode($v,true);
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$offline_chat_message_array[$tmp_message['time'].$k]=$tmp_message;
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}
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ksort($offline_chat_message_array);
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foreach ($offline_chat_message_array as $v) {
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$message_type='chatMessage';
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$push_data=["user_info"=>$user_info_data,"time"=>$v['time'],"content"=>$v['content'],"offline"=>1];
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$server->push($cs_fd,myResult($message_type,$push_data));
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}
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//--
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//模版问侯也发送给客服，因为是模拟客服发送，需要换种消息类型
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$message_type='systemChatMessage';
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$push_data=["user_info"=>$user_info_data,"time"=>$now_time,"content"=>self::TALK_WORDS['hello_words']];
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$server->push($cs_fd,myResult($message_type,$push_data));
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}
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//自动分配客服(用户使用)
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protected function assignCS($server,$fd,$store_id,$guest_flag){
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$assign_flag=false;
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$online_cs_list = RedisCache::lrange("CUSTOMER_ONLINE_QUEUE");
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if (count($online_cs_list)>0) {
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if (!$guest_flag) {
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//如果不是游客，则看用户是否有专属客服
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//若专属客服不在线，则自动分配在线客服
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//从数据库中取用户专属客服
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$cs_admin_id = Db::name("users")->where(['user_id' => $store_id])->value('custom_service_id');
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if (in_array($cs_admin_id, $online_cs_list)) {
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$assign_flag = true;
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}
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}
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//如果未分配，则取一个在线客服
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if (!$assign_flag) {
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$cs_admin_id = RedisCache::rpoplpush("CUSTOMER_ONLINE_QUEUE");
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if ($cs_admin_id) {
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$assign_flag=true;
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}
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}
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}
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if ($assign_flag) {
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//获得客服的fd
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$cs_fd=RedisCache::hget('CHAT_CS_FD',$cs_admin_id);;
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//建立对话关系
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$this->createChatRelation($server,$fd,$store_id,$cs_fd,$cs_admin_id);
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} else {
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//没有分配成功，进入等待队列，该队列用户可考虑留言功能
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RedisCache::lpush("CHAT_USER_QUEUE", $store_id);
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$message_type='wait';
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if (checkGuestFlag($store_id)) {
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$push_data['content']='在线客服服务时间为'.self::TALK_WORDS['work_time'].'。当前暂无客服接待，您可以等待，登录平台可以进行离线留言';
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} else {
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$push_data['content']='在线客服服务时间为'.self::TALK_WORDS['work_time'].'。当前暂无客服接待，您可以离线留言或等待';
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}
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$server->push($fd,myResult($message_type,$push_data));
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//向所有在线客服发送等待用户数
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$this->pushUserQueueNum($server);
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}
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}
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//用户关闭通知(用户使用)
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protected function noticeUserLeave($server,$user_store,$cs_store,$remove_flag,$user_info_data){
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//通知用户
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$message_type = 'disconnect';
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//$user_info_data = json_decode(RedisCache::hget('CHAT_USER_INFO',$user_store),true);
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$push_data = $user_info_data;
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//群体通知
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if (is_array($cs_store)) {
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if (count($cs_store) > 0) {
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foreach ($cs_store as $k=>$v) {
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$cs_fd = RedisCache::hget('CHAT_CS_FD', $v);
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if ($cs_fd != null) {
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$push_data['remove_flag']=$remove_flag[$k];
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Log::info('是否需要关闭'.json_encode($push_data['remove_flag']));
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$server->push($cs_fd, myResult($message_type, $push_data));
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}
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}
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/*$cs_fd_list = RedisCache::hmget('CHAT_CS_FD', $cs_store);
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if ($cs_fd_list !== false) {
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foreach ($cs_fd_list as $v) {
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$server->push($v, myResult($message_type, $push_data));
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}
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}*/
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}
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} else {
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//获得用户的fd
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$cs_fd=RedisCache::hget('CHAT_CS_FD',$cs_store);
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$server->push($cs_fd,myResult($message_type,$push_data));
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}
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}
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//客服关闭通知(客服使用)
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protected function noticeCSLeave($server,$user_store,$cs_store,$message_type='disconnect'){
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//通知用户
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$cs_info_data = json_decode(RedisCache::hget('CHAT_CS_INFO',$cs_store),true);
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$push_data = $cs_info_data;
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//群体通知
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if (is_array($user_store)) {
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if (count($user_store) > 0) {
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$user_fd_list = RedisCache::hmget('CHAT_USER_FD', $user_store);
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if ($user_fd_list !== false) {
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foreach ($user_fd_list as $v) {
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$server->push($v, myResult($message_type, $push_data));
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}
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}
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}
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} else {
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//获得用户的fd
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$user_fd=RedisCache::hget('CHAT_USER_FD',$user_store);
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$server->push($user_fd,myResult($message_type,$push_data));
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}
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}
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//IP获取地址
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public function getIPArea($ip)
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{
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require_once Env::get('extend_path').'ip2region/Ip2Region.php';
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$ip2region = new \Ip2Region();
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$info = $ip2region->btreeSearch($ip);
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$city = explode('|', $info['region']);
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if (0 != $info['city_id']) {
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return $city['2'] . $city['3'] . $city['4'];
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} else {
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return $city['0'];
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}
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}
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//通过area_id获取地址
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public function getIDArea($area_id)
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{
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$tmp_area_data=Db::name('area')->field('area_name,parent_area_id')->where(['id'=>$area_id])->find();
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if ($tmp_area_data==null) {
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return '';
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}
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if ($tmp_area_data['parent_area_id']!=0) {
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return $this->getIDArea($tmp_area_data['parent_area_id']).'-'.$tmp_area_data['area_name'];
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} else {
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return $tmp_area_data['area_name'];
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}
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}
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//解析session数据
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protected function unserializePhp($session_data) {
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$return_data = array();
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$offset = 0;
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while ($offset < strlen($session_data)) {
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if (!strstr(substr($session_data, $offset), "|")) {
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return false;
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}
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$pos = strpos($session_data, "|", $offset);
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$num = $pos - $offset;
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$varname = substr($session_data, $offset, $num);
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$offset += $num + 1;
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$data = unserialize(substr($session_data, $offset));
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$return_data[$varname] = $data;
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$offset += strlen(serialize($data));
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}
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return $return_data;
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}
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} |