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1
金壶/ydyd_service/application/http/.pydio
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1
金壶/ydyd_service/application/http/.pydio
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@@ -0,0 +1 @@
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78c21b46-ce1f-415d-b724-3cb2296a4730
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114
金壶/ydyd_service/application/http/Swoole.php
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114
金壶/ydyd_service/application/http/Swoole.php
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<?php
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namespace app\http;
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use app\facade\RedisCache;
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use app\http\service\ChatCloseService;
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use app\http\service\ChatMessageService;
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use app\http\service\ChatService;
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use app\http\service\MessageQueueService;
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use think\facade\Log;
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use think\swoole\Server;
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class Swoole extends Server
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{
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protected $serverType = 'socket';
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protected $port = 9502;
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protected $sockType = SWOOLE_SOCK_TCP | SWOOLE_SSL;
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protected $option = [
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'worker_num'=> 4,
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'task_worker_num' => 4,
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'daemonize' => true,
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'backlog' => 128,
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'heartbeat_idle_time' => 600,
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'heartbeat_check_interval' => 60,
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'ssl_cert_file' => '/usr/local/nginx/conf/cert/jinhu11.pem',
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'ssl_key_file' => '/usr/local/nginx/conf/cert/jinhu11.key',
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];
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public function onOpen($server, $request)
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{
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//建立连接时，应将用户信息入缓存，并将客服分配给该用户
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//Cache::setCliUser($request->fd,['id'=>$request->fd, 'ip'=>$request->server['remote_addr']]);
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//echo '连接建立';
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//echo json_encode($request);
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//Log::info(json_encode($request));
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//Log::info('读$_COOKIE参数'.json_encode($_COOKIE));
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//Log::info('读cookie参数'.$request->cookie['PHPSESSID']);
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//取缓存
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//Log::info('session原会话信息'.Cache::store('session_store')->get($request->cookie['PHPSESSID']));
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//$session_data=$this->unserialize_php(Cache::store('session_store')->get($request->cookie['PHPSESSID']));
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//读取user_id
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//如果不存在user_id，则为游客，随机分配在线客服
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//如果存在user_id，则查询专属客服，若专属客服不在线，则随机分配在线客服
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//Log::info('session自解码会话信息'.json_encode();
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$chat_deal=new ChatService($server,$request);
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$chat_deal->onOpen();
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}
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public function onMessage($server, $frame) {
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//收到消息，根据用户信息发给指定人
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$chat_message_deal=new ChatMessageService($server,$frame);
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$chat_message_deal->deal();
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/*$data = json_decode($frame->data,true);
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switch ($data['type']) {
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case 'openService' :
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$chat_deal=new ChatService($server,$frame->fd,$data);
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$result=$chat_deal->openService();
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break;
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default:
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$result['message_type']='error';
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$result['data']=['错误消息类型'];
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}
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$server->push($frame->fd,myResult($result['message_type'],['content'=>$result['data']]));*/
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}
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public function onClose($server, $fd) {
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//连接关闭，将用户信息从缓存中移除，并存入聊天日志
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$chat_deal=new ChatCloseService($server,$fd);
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$chat_deal->onClose();
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}
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public function onStart($server) {
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//清空所有缓存
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$base_keys=['CHAT_USER_FD_MAP','CHAT_USER_FD','CHAT_USER_INFO','CHAT_USER_QUEUE','CHAT_CS_FD_MAP','CHAT_CS_FD','CHAT_CS_INFO','CUSTOMER_ONLINE_QUEUE','CHAT_ADMIN_FD_MAP','CHAT_ADMIN_FD','CHAT_ADMIN_INFO'];
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$chat_list=RedisCache::keys('CHAT_DATA_*');
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$offline_chat_list=RedisCache::keys('OFFLINE_CHAT_DATA_*');
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RedisCache::batch_del(array_merge($base_keys,$chat_list,$offline_chat_list));
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Log::info('主进程清除缓存结束');
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//定时刷下数据链接，试试看有没有效果。实际有效果，但有个pipe的问题，因为主进程和工作进程之间实际并没有共享数据库实例，尝试在工作进程中开定时器刷新，以防broken pipe的情况出现
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/*swoole_timer_tick(1000*600, function () {
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Db::name('users')->where(['user_id'=>0])->value('user_id');
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});*/
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}
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public function onWorkerStart($server,$worker_id) {
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//定时刷下数据链接，试试看有没有效果。由于8个进程都会刷新，减少刷新频率，30分钟刷一次，试下TP的自动重连机制，暂不刷新
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/*swoole_timer_tick(1000*1800, function () {
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Db::name('users')->where(['user_id'=>0])->value('user_id');
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});*/
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if ($server->taskworker) {
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Log::info('启动消息队列监听任务进程'.$worker_id);
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//每个任务进程起一个监听，尝试监听redis，以便实现消息通知
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while (true) {
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if (($msgs = RedisCache::brpop('MESSAGE_QUEUE', 5))==null) {
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//没有则继续监听
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continue;
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} else {
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$message_queue_deal=new MessageQueueService($server,$msgs);
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$message_queue_deal->deal();
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}
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}
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} else {
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Log::info('启动通话处理任务进程'.$worker_id);
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}
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}
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public function onTask($server,$task_id,$src_worker_id,$data) {
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//暂不使用
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}
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public function onFinish($server,$task_id,$data) {
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//暂不使用
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}
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}
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1
金壶/ydyd_service/application/http/middleware/.pydio
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1
金壶/ydyd_service/application/http/middleware/.pydio
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@@ -0,0 +1 @@
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fd7300e7-471e-47fd-bb61-4c9a80139305
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21
金壶/ydyd_service/application/http/middleware/CrossDomain.php
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21
金壶/ydyd_service/application/http/middleware/CrossDomain.php
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@@ -0,0 +1,21 @@
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<?php
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namespace app\http\middleware;
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use think\facade\Request;
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class CrossDomain
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{
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public function handle($request, \Closure $next)
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{
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header('Access-Control-Allow-Origin:*');
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header('Access-Control-Allow-Methods:*');
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header('Access-Control-Allow-Headers:*');
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header('Access-Control-Allow-Credentials:false');
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if (Request::isOptions()) {
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return response('',200);
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}
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return $next($request);
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}
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}
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1
金壶/ydyd_service/application/http/service/.pydio
Normal file
1
金壶/ydyd_service/application/http/service/.pydio
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@@ -0,0 +1 @@
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3f3d7c94-5eb5-4886-b90f-8df14fd8e433
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190
金壶/ydyd_service/application/http/service/ChatCloseService.php
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190
金壶/ydyd_service/application/http/service/ChatCloseService.php
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@@ -0,0 +1,190 @@
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<?php
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namespace app\http\service;
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use app\facade\AppConstant;
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use app\facade\RedisCache;
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use think\captcha\Captcha;
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use think\Db;
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use think\facade\Cache;
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use think\facade\Config;
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use think\facade\Log;
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class ChatCloseService extends CommonService
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{
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protected $fd=0;
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protected $server=null;
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public function __construct($server, $fd)
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{
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$this->fd=$fd;
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$this->server=$server;
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}
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public function onClose() {
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$fd_store=RedisCache::hget('CHAT_USER_FD_MAP',$this->fd);
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if ($fd_store) {
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//删除并存储相应的对话记录
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//先取出所有的keys
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$chat_list=RedisCache::keys('CHAT_DATA_'.$fd_store.'_*');
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//做相应的对话处理
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$cs_store=[];
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$remove_flag=[];
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$add_data=[];
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$tmp_add_data['create_time']=date('Y-m-d H:i:s');
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$user_info_data = json_decode(RedisCache::hget('CHAT_USER_INFO',$fd_store),true);
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if ($user_info_data['guest_flag']) {
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$tmp_add_data['user_id']=0;
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$tmp_add_data['user_session']=$fd_store;
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} else {
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$tmp_add_data['user_id']=$fd_store;
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$tmp_add_data['user_session']='';
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}
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foreach ($chat_list as $v) {
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//取出用户本次通话的记录
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$chat_message_list=RedisCache::lrange($v);
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//第一条系统发出的，不做判断
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if (count($chat_message_list)>1) {
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$remove_flag[]=false;
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} else {
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$remove_flag[]=true;
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}
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//取出用户目前的存储id
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$this_cs_store=substr($v,strlen('CHAT_DATA_'.$fd_store.'_'));
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//存入数据库的数据组装
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$tmp_add_data['admin_user_id']=$this_cs_store;
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$tmp_add_data['message']=json_encode($chat_message_list);
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$tmp_add_data['offline_flag']=0;
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$add_data[]=$tmp_add_data;
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$cs_store[]=$this_cs_store;
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}
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//离线消息部分
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//先取出所有的keys
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$offline_chat_list=RedisCache::keys('OFFLINE_CHAT_DATA_'.$fd_store.'_*');
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foreach ($offline_chat_list as $v) {
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//取出用户本次离线消息的记录
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$offline_chat_message_list=RedisCache::lrange($v);
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//取出客服目前的存储id
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$this_cs_store=substr($v,strlen('OFFLINE_CHAT_DATA_'.$fd_store.'_'));
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//存入数据库的数据组装
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$tmp_add_data['admin_user_id']=$this_cs_store;
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$tmp_add_data['message']=json_encode($offline_chat_message_list);
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$tmp_add_data['offline_flag']=1;
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$add_data[]=$tmp_add_data;
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}
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//--
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$this->noticeUserLeave($this->server,$fd_store,$cs_store,$remove_flag,$user_info_data);
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//删除
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RedisCache::batch_del($chat_list);
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RedisCache::batch_del($offline_chat_list);
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//用户关闭连接，删除相应缓存
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RedisCache::hdel('CHAT_USER_FD_MAP',$this->fd);
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RedisCache::hdel('CHAT_USER_FD',$fd_store);
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RedisCache::hdel('CHAT_USER_INFO',$fd_store);
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RedisCache::lrem('CHAT_USER_QUEUE',$fd_store,0);
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//广播通知
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$this->pushUserQueueNum($this->server);
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//聊天记录存入数据库
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if (count($add_data)>0) {
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Db::name('chat_message')->insertAll($add_data);
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}
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} else {
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$fd_store=RedisCache::hget('CHAT_CS_FD_MAP',$this->fd);
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if ($fd_store) {
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//先删除并存储相应的对话记录
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//先取出所有的keys
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$chat_list=RedisCache::keys('CHAT_DATA_*_'.$fd_store);
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//做相应的对话处理，待实现
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$user_store=[];
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|
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$add_data=[];
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$tmp_add_data['create_time']=date('Y-m-d H:i:s');
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$tmp_add_data['admin_user_id']=$fd_store;
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foreach ($chat_list as $v) {
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//取出用户本次通话的记录
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$chat_message_list=RedisCache::lrange($v);
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||||
|
||||
//取出用户目前的存储id
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$this_user_store=substr($v,strlen('CHAT_DATA_'),strrpos($v,'_'.$fd_store)-strlen('CHAT_DATA_'));
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$user_info_data = json_decode(RedisCache::hget('CHAT_USER_INFO',$this_user_store),true);
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if ($user_info_data['guest_flag']) {
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$tmp_add_data['user_id']=0;
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$tmp_add_data['user_session']=$this_user_store;
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} else {
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$tmp_add_data['user_id']=$this_user_store;
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$tmp_add_data['user_session']='';
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||||
}
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$tmp_add_data['message']=json_encode($chat_message_list);
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$tmp_add_data['offline_flag']=0;
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$tmp_add_data['read_flag']=1;
|
||||
$add_data[]=$tmp_add_data;
|
||||
|
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$user_store[]=$this_user_store;
|
||||
}
|
||||
|
||||
//离线消息部分
|
||||
//先取出所有的keys
|
||||
$offline_chat_list=RedisCache::keys('OFFLINE_CHAT_DATA_*_'.$fd_store);
|
||||
|
||||
foreach ($offline_chat_list as $v) {
|
||||
//取出用户本次离线消息的记录
|
||||
$offline_chat_message_list=RedisCache::lrange($v);
|
||||
|
||||
//取出用户目前的存储id
|
||||
$this_user_store=substr($v,strlen('OFFLINE_CHAT_DATA_'),strrpos($v,'_'.$fd_store)-strlen('OFFLINE_CHAT_DATA_'));
|
||||
|
||||
if (checkGuestFlag($this_user_store)) {
|
||||
$tmp_add_data['user_id']=0;
|
||||
$tmp_add_data['user_session']=$this_user_store;
|
||||
} else {
|
||||
$tmp_add_data['user_id']=$this_user_store;
|
||||
$tmp_add_data['user_session']='';
|
||||
}
|
||||
$tmp_add_data['message']=json_encode($offline_chat_message_list);
|
||||
$tmp_add_data['offline_flag']=1;
|
||||
$tmp_add_data['read_flag']=0;
|
||||
$add_data[]=$tmp_add_data;
|
||||
}
|
||||
//--
|
||||
|
||||
$this->noticeCSLeave($this->server,$user_store,$fd_store);
|
||||
//删除
|
||||
RedisCache::batch_del($chat_list);
|
||||
RedisCache::batch_del($offline_chat_list);
|
||||
|
||||
//客服关闭连接，删除相应缓存
|
||||
RedisCache::hdel('CHAT_CS_FD_MAP',$this->fd);
|
||||
RedisCache::hdel('CHAT_CS_FD',$fd_store);
|
||||
RedisCache::hdel('CHAT_CS_INFO',$fd_store);
|
||||
RedisCache::lrem('CUSTOMER_ONLINE_QUEUE',$fd_store,0);
|
||||
|
||||
//聊天记录存入数据库
|
||||
if (count($add_data)>0) {
|
||||
Db::name('chat_message')->insertAll($add_data);
|
||||
}
|
||||
} else {
|
||||
Log::info('普通工作人员关闭连接'.$this->fd);
|
||||
//普通工作人员
|
||||
$fd_store=RedisCache::hget('CHAT_ADMIN_FD_MAP',$this->fd);
|
||||
if ($fd_store) {
|
||||
//普通工作人员关闭连接，删除相应缓存
|
||||
RedisCache::hdel('CHAT_ADMIN_FD_MAP',$this->fd);
|
||||
RedisCache::hdel('CHAT_ADMIN_FD',$fd_store);
|
||||
RedisCache::hdel('CHAT_ADMIN_INFO',$fd_store);
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
481
金壶/ydyd_service/application/http/service/ChatMessageService.php
Normal file
481
金壶/ydyd_service/application/http/service/ChatMessageService.php
Normal file
@@ -0,0 +1,481 @@
|
||||
<?php
|
||||
|
||||
namespace app\http\service;
|
||||
|
||||
use app\facade\AppConstant;
|
||||
use app\facade\RedisCache;
|
||||
use think\captcha\Captcha;
|
||||
use think\Db;
|
||||
use think\facade\Cache;
|
||||
use think\facade\Config;
|
||||
use think\facade\Log;
|
||||
|
||||
class ChatMessageService extends CommonService
|
||||
{
|
||||
protected $fd=0;
|
||||
protected $message_data=[];
|
||||
protected $server=null;
|
||||
protected $fd_store='';
|
||||
|
||||
public function __construct($server,$frame)
|
||||
{
|
||||
$this->server=$server;
|
||||
$this->fd=$frame->fd;
|
||||
$this->message_data = json_decode($frame->data,true);
|
||||
if ($this->message_data['type']!='ping') {
|
||||
Log::info('收到消息数据：'.$frame->data);
|
||||
}
|
||||
}
|
||||
public function deal() {
|
||||
switch ($this->message_data['type']) {
|
||||
case 'ping' ://心跳检测
|
||||
$message_type='ping';
|
||||
$push_data='心跳检测';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
//保持会话
|
||||
$push_data=[];
|
||||
$session_id='';
|
||||
$need_check=false;
|
||||
$fd_store=RedisCache::hget('CHAT_CS_FD_MAP',$this->fd);
|
||||
if ($fd_store) {
|
||||
$cs_info_data = json_decode(RedisCache::hget('CHAT_CS_INFO',$fd_store),true);
|
||||
$session_id=$cs_info_data['session_id'];
|
||||
$need_check=true;
|
||||
$check_field='admin_user_id';
|
||||
} else {
|
||||
$fd_store=RedisCache::hget('CHAT_USER_FD_MAP',$this->fd);
|
||||
if ($fd_store) {
|
||||
$user_info_data = json_decode(RedisCache::hget('CHAT_USER_INFO',$fd_store),true);
|
||||
$session_id=$user_info_data['session_id'];
|
||||
if (!checkGuestFlag($fd_store)) {
|
||||
$need_check=true;
|
||||
$check_field='user_id';
|
||||
}
|
||||
} else {
|
||||
$fd_store=RedisCache::hget('CHAT_ADMIN_FD_MAP',$this->fd);
|
||||
if ($fd_store) {
|
||||
$admin_info_data = json_decode(RedisCache::hget('CHAT_ADMIN_INFO',$fd_store),true);
|
||||
$session_id=$admin_info_data['session_id'];
|
||||
$need_check=true;
|
||||
$check_field='admin_user_id';
|
||||
}
|
||||
}
|
||||
}
|
||||
if ($session_id!='' && $need_check) {
|
||||
//查看会话是否存在
|
||||
$session_redis=RedisCache::store('session_store');
|
||||
//Log::info('ping当前会话ID'.$session_id);
|
||||
$session_data=$this->unserializePhp($session_redis->get($session_id));
|
||||
//Log::info('ping当前会话信息'.json_encode($session_data));
|
||||
if ($session_data) {
|
||||
if (isset($session_data[$check_field])) {
|
||||
$session_redis->expire($session_id,Config::get('session.expire'));
|
||||
} else {
|
||||
$message_type='initError';
|
||||
$push_data['content']='您已退出登录';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
} else {
|
||||
$message_type='initError';
|
||||
$push_data['content']='您已退出登录';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
//切换缓存
|
||||
RedisCache::store('default');
|
||||
}
|
||||
break;
|
||||
case 'openService' ://客服专有，打开对外服务（进入在线客服队列）
|
||||
if ($this->csInit()) { $this->openService(); }
|
||||
break;
|
||||
case 'getUserChat' ://客服专有，从用户等待队列中获得一个用户对话
|
||||
if ($this->csInit()) { $this->getUserChat(); }
|
||||
break;
|
||||
case 'closeService' ://客服专有，关闭对外服务（离开在线客服队列，但目前正在对话中的，仍保持通讯）
|
||||
if ($this->csInit()) { $this->closeService(); }
|
||||
break;
|
||||
case 'closeUserChat' ://客服专有，关闭和指定用户的对话
|
||||
if ($this->csInit()) { $this->closeUserChat(); }
|
||||
break;
|
||||
case 'chatCSMessage' ://客服专有
|
||||
if ($this->csInit()) { $this->chatCSMessage(); }
|
||||
break;
|
||||
case 'getChatCSMessage' ://客服专有
|
||||
if ($this->csInit()) { $this->getChatCSMessage(); }
|
||||
break;
|
||||
case 'switchToOther' ://客服专有
|
||||
//转接给其他客服
|
||||
if ($this->csInit()) { $this->switchToOther(); }
|
||||
break;
|
||||
case 'chatMessage' ://用户专有
|
||||
if ($this->userInit()) { $this->chatMessage(); }
|
||||
break;
|
||||
case 'getChatMessage' ://用户专有
|
||||
if ($this->userInit()) { $this->getChatMessage(); }
|
||||
break;
|
||||
case 'reConnect' ://用户专有
|
||||
//重新进入分配和等待客服队列
|
||||
if ($this->userInit()) { $this->reConnect(); }
|
||||
break;
|
||||
default:
|
||||
break;
|
||||
/*$result['message_type']='error';
|
||||
$result['data']=['错误消息类型'];*/
|
||||
}
|
||||
}
|
||||
|
||||
protected function csInit() {
|
||||
//客服初始化
|
||||
//读出fd所对应的客服
|
||||
$fd_store=RedisCache::hget('CHAT_CS_FD_MAP',$this->fd);
|
||||
if ($fd_store) {
|
||||
$this->fd_store=$fd_store;
|
||||
return true;
|
||||
} else {
|
||||
$message_type='initError';
|
||||
$push_data['content']='没有对应工作台信息';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
return false;
|
||||
}
|
||||
}
|
||||
|
||||
protected function userInit() {
|
||||
//用户初始化
|
||||
//读出fd所对应的用户
|
||||
$fd_store=RedisCache::hget('CHAT_USER_FD_MAP',$this->fd);
|
||||
if ($fd_store) {
|
||||
$this->fd_store=$fd_store;
|
||||
return true;
|
||||
} else {
|
||||
$message_type='initError';
|
||||
$push_data['content']='没有建立通话';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
return false;
|
||||
}
|
||||
}
|
||||
|
||||
protected function openService() {
|
||||
//打开服务，增加到在线客服队列
|
||||
//查看队列中是否已经存在
|
||||
$online_cs_list = RedisCache::lrange("CUSTOMER_ONLINE_QUEUE");
|
||||
if (!in_array($this->fd_store,$online_cs_list)) {
|
||||
RedisCache::lpush("CUSTOMER_ONLINE_QUEUE",$this->fd_store);
|
||||
}
|
||||
/*$message_type='openService';
|
||||
$push_data['content']='打开对外服务成功';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));*/
|
||||
//不再自动分配
|
||||
}
|
||||
|
||||
protected function closeService() {
|
||||
//关闭对外服务，从在线客服队列中移除
|
||||
RedisCache::lrem('CUSTOMER_ONLINE_QUEUE',$this->fd_store,0);
|
||||
/*$result['message_type']='closeService';
|
||||
$result['data']=['关闭对外服务成功'];*/
|
||||
}
|
||||
|
||||
protected function chatCSMessage() {
|
||||
//客服消息
|
||||
$offline_flag=true;
|
||||
//先看双方有没有建立连接
|
||||
$user_store_id=$this->message_data['data']['to_id'];
|
||||
$link_check = RedisCache::llen('CHAT_DATA_'.$user_store_id.'_'.$this->fd_store);
|
||||
if ($link_check>0) {
|
||||
//双方在对话中
|
||||
//读出用户对应的fd
|
||||
$fd_store=RedisCache::hget('CHAT_USER_FD',$user_store_id);
|
||||
if ($fd_store) {
|
||||
$now_time=date('Y-m-d H:i:s');
|
||||
$message_type='chatMessage';
|
||||
$cs_info_data = json_decode(RedisCache::hget('CHAT_CS_INFO',$this->fd_store),true);
|
||||
$push_data=["cs_info"=>$cs_info_data,"time"=>$now_time,"content"=>$this->message_data['data']['content']];
|
||||
$this->server->push($fd_store,myResult($message_type,$push_data));
|
||||
//增加到对话记录中
|
||||
RedisCache::lpush('CHAT_DATA_'.$user_store_id.'_'.$this->fd_store,json_encode(['time'=>$now_time,"content"=>$this->message_data['data']['content'],"from_id"=>$this->fd_store,"to_id"=>$user_store_id]));
|
||||
$offline_flag=false;
|
||||
}
|
||||
/*else {
|
||||
$message_type='error';
|
||||
$push_data['content']='消息发送失败，用户已离线';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
} else {
|
||||
$message_type='error';
|
||||
$push_data['content']='消息发送失败，双方未建立连接';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));*/
|
||||
}
|
||||
|
||||
//离线消息
|
||||
if ($offline_flag) {
|
||||
if (!checkGuestFlag($user_store_id)) {
|
||||
//离线留言
|
||||
//创建离线留言
|
||||
RedisCache::lpush('OFFLINE_CHAT_DATA_'.$user_store_id.'_'.$this->fd_store,json_encode(['time'=>date('m-d H:i:s'),"content"=>$this->message_data['data']['content'],"from_id"=>$this->fd_store,"to_id"=>$user_store_id]));
|
||||
} else {
|
||||
$message_type='error';
|
||||
$push_data['content']='不能对游客进行离线留言';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
protected function getChatCSMessage() {
|
||||
//Log::info('客服获取聊天记录'.$this->fd);
|
||||
//获得历史聊天记录
|
||||
$push_data['to_id']=$user_store_id=$this->message_data['data']['to_id'];
|
||||
$push_data['from_times']=$from_times=$this->message_data['data']['from_times'];
|
||||
$push_data['times']=$times=$this->message_data['data']['times'];
|
||||
//user_id或user_session=$user_store_id
|
||||
if (checkGuestFlag($user_store_id)) {
|
||||
$user_where['user_session']=$user_store_id;
|
||||
} else {
|
||||
$user_where['user_id'] = $user_store_id;
|
||||
}
|
||||
$cs_where['admin_user_id']=[$this->fd_store,0];
|
||||
$order['id']='desc';
|
||||
//$chat_cs_message_count=Db::name('chat_message')->where(function ($query) use($user_where) { $query->whereOr($user_where); })->where($cs_where)->count();
|
||||
$chat_cs_message_count=Db::name('chat_message')->where($user_where)->where($cs_where)->count();
|
||||
//$chat_cs_message=Db::name('chat_message')->field('admin_user_id,offline_flag,create_time,message')->where(function ($query) use($user_where) { $query->whereOr($user_where); })->where($cs_where)->order($order)->limit($from_times,$times)->select();
|
||||
$chat_cs_message=Db::name('chat_message')->field('admin_user_id,offline_flag,create_time,message')->where($user_where)->where($cs_where)->order($order)->limit($from_times,$times)->select();
|
||||
foreach ($chat_cs_message as $k=>$v) {
|
||||
$chat_cs_message_list=json_decode($v['message'],true);
|
||||
$chat_cs_message_result=[];
|
||||
foreach ($chat_cs_message_list as $value) {
|
||||
$chat_cs_message_result[]=json_decode($value,true);
|
||||
|
||||
}
|
||||
//$chat_cs_message[$k]['message']=array_reverse($chat_cs_message_result);
|
||||
$chat_cs_message[$k]['message']=$chat_cs_message_result;
|
||||
}
|
||||
|
||||
$message_type='getChatCSMessage';
|
||||
$push_data['message_count']=$chat_cs_message_count;
|
||||
$push_data['chat_message']=$chat_cs_message;
|
||||
//Log::info('客服获取聊天记录结果'.myResult($message_type,$push_data));
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
|
||||
protected function closeUserChat($message_type='disconnect') {
|
||||
//客服关闭和对方对话
|
||||
$user_store_id=$this->message_data['data']['to_id'];
|
||||
//先看双方有没有建立连接
|
||||
$link_check = RedisCache::llen('CHAT_DATA_'.$user_store_id.'_'.$this->fd_store);
|
||||
if ($link_check>0) {
|
||||
$this->noticeCSLeave($this->server,$user_store_id,$this->fd_store,$message_type);
|
||||
//存储并删除对话
|
||||
$add_data['create_time']=date('Y-m-d H:i:s');
|
||||
$add_data['admin_user_id']=$this->fd_store;
|
||||
if (checkGuestFlag($user_store_id)) {
|
||||
$add_data['user_id']=0;
|
||||
$add_data['user_session']=$user_store_id;
|
||||
} else {
|
||||
$add_data['user_id']=$user_store_id;
|
||||
$add_data['user_session']='';
|
||||
}
|
||||
$add_data['message']=json_encode(RedisCache::lrange('CHAT_DATA_'.$user_store_id.'_'.$this->fd_store));
|
||||
$add_data['offline_flag']=0;
|
||||
Db::name('chat_message')->insert($add_data);
|
||||
|
||||
RedisCache::batch_del(['CHAT_DATA_'.$user_store_id.'_'.$this->fd_store]);
|
||||
}
|
||||
|
||||
//看看有没有离线消息
|
||||
$link_check = RedisCache::llen('OFFLINE_CHAT_DATA_'.$user_store_id.'_'.$this->fd_store);
|
||||
if ($link_check>0) {
|
||||
//存储并删除对话
|
||||
$add_data['create_time']=date('Y-m-d H:i:s');
|
||||
$add_data['admin_user_id']=$this->fd_store;
|
||||
if (checkGuestFlag($user_store_id)) {
|
||||
$add_data['user_id']=0;
|
||||
$add_data['user_session']=$user_store_id;
|
||||
} else {
|
||||
$add_data['user_id']=$user_store_id;
|
||||
$add_data['user_session']='';
|
||||
}
|
||||
$add_data['message']=json_encode(RedisCache::lrange('OFFLINE_CHAT_DATA_'.$user_store_id.'_'.$this->fd_store));
|
||||
$add_data['offline_flag']=1;
|
||||
$add_data['read_flag']=0;
|
||||
Db::name('chat_message')->insert($add_data);
|
||||
|
||||
RedisCache::batch_del(['OFFLINE_CHAT_DATA_'.$user_store_id.'_'.$this->fd_store]);
|
||||
}
|
||||
}
|
||||
|
||||
protected function switchToOther() {
|
||||
//转接其他客服
|
||||
//先看双方有没有建立连接
|
||||
Log::info('CHAT_DATA_'.$this->message_data['data']['to_id'].'_'.$this->fd_store);
|
||||
$link_check = RedisCache::llen('CHAT_DATA_'.$this->message_data['data']['to_id'].'_'.$this->fd_store);
|
||||
if ($link_check>0) {
|
||||
//双方在对话中
|
||||
//读出用户对应的fd
|
||||
$fd_store=RedisCache::hget('CHAT_USER_FD',$this->message_data['data']['to_id']);
|
||||
if ($fd_store) {
|
||||
//看看转向的客服有没有建立连接
|
||||
Log::info('转接的目标客服id:'.$this->message_data['data']['to_cs_id']);
|
||||
$to_cs_fd=RedisCache::hget('CHAT_CS_FD',$this->message_data['data']['to_cs_id']);
|
||||
Log::info('转接的目标客服fd:'.$to_cs_fd);
|
||||
if ($to_cs_fd) {
|
||||
$this->closeUserChat('switchToOther');
|
||||
$this->createChatRelation($this->server,$fd_store,$this->message_data['data']['to_id'],$to_cs_fd,$this->message_data['data']['to_cs_id']);
|
||||
$message_type='switchToOther';
|
||||
$push_data['content']='转接成功';
|
||||
$push_data['user_id']=$this->message_data['data']['to_id'];
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
} else {
|
||||
$message_type='error';
|
||||
$push_data['content']='转接失败，目标客服未开启工作台';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
} else {
|
||||
$message_type='error';
|
||||
$push_data['content']='转接失败，用户已离线';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
} else {
|
||||
$message_type='error';
|
||||
$push_data['content']='转接失败，双方未建立连接';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
|
||||
protected function chatMessage() {
|
||||
//用户消息
|
||||
//先看双方有没有建立连接
|
||||
//Log::info('CHAT_DATA_'.$this->fd_store.'_'.$this->message_data['data']['to_id']);
|
||||
//增加留言功能
|
||||
if ($this->message_data['data']['to_id']>0) {
|
||||
$offline_flag=true;
|
||||
$link_check = RedisCache::llen('CHAT_DATA_'.$this->fd_store.'_'.$this->message_data['data']['to_id']);
|
||||
if ($link_check>0) {
|
||||
//双方在对话中
|
||||
//读出用户对应的fd
|
||||
$fd_store=RedisCache::hget('CHAT_CS_FD',$this->message_data['data']['to_id']);
|
||||
if ($fd_store) {
|
||||
$now_time=date('Y-m-d H:i:s');
|
||||
$message_type='chatMessage';
|
||||
$user_info_data = json_decode(RedisCache::hget('CHAT_USER_INFO',$this->fd_store),true);
|
||||
$push_data=["user_info"=>$user_info_data,"time"=>$now_time,"content"=>$this->message_data['data']['content']];
|
||||
$this->server->push($fd_store,myResult($message_type,$push_data));
|
||||
//增加到对话记录中
|
||||
RedisCache::lpush('CHAT_DATA_'.$this->fd_store.'_'.$this->message_data['data']['to_id'],json_encode(['time'=>$now_time,"content"=>$this->message_data['data']['content'],"from_id"=>$this->fd_store,"to_id"=>$this->message_data['data']['to_id']]));
|
||||
$offline_flag=false;
|
||||
}
|
||||
/*else {
|
||||
$message_type='error';
|
||||
$push_data['content']='消息发送失败，客服已离线';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
} else {
|
||||
$message_type='error';
|
||||
$push_data['content']='消息发送失败，双方未建立连接';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));*/
|
||||
}
|
||||
//离线消息
|
||||
if ($offline_flag) {
|
||||
if (!checkGuestFlag($this->fd_store)) {
|
||||
//离线留言
|
||||
//创建离线留言
|
||||
RedisCache::lpush('OFFLINE_CHAT_DATA_'.$this->fd_store.'_'.$this->message_data['data']['to_id'],json_encode(['time'=>date('Y-m-d H:i:s'),"content"=>$this->message_data['data']['content'],"from_id"=>$this->fd_store,"to_id"=>$this->message_data['data']['to_id']]));
|
||||
} else {
|
||||
$message_type='error';
|
||||
$push_data['content']='游客不能进行留言，请先登录';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
} else {
|
||||
if (!checkGuestFlag($this->fd_store)) {
|
||||
//离线留言
|
||||
//创建离线留言
|
||||
RedisCache::lpush('OFFLINE_CHAT_DATA_' . $this->fd_store . '_0', json_encode(['time' => date('Y-m-d H:i:s'), "content" => $this->message_data['data']['content'], "from_id" => $this->fd_store, "to_id" => 0]));
|
||||
} else {
|
||||
$message_type='error';
|
||||
$push_data['content']='游客不能进行留言，请先登录';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
protected function getChatMessage() {
|
||||
//获得历史聊天记录
|
||||
$push_data['to_id']=$cs_store_id=$this->message_data['data']['to_id'];
|
||||
$push_data['from_times']=$from_times=$this->message_data['data']['from_times'];
|
||||
$push_data['times']=$times=$this->message_data['data']['times'];
|
||||
if (checkGuestFlag($this->fd_store)) {
|
||||
$user_where['user_session']=$this->fd_store;
|
||||
} else {
|
||||
$user_where['user_id'] = $this->fd_store;
|
||||
}
|
||||
$user_where['read_flag'] = 1;
|
||||
//$user_where['user_id']=$this->fd_store;
|
||||
//$user_where['user_session']=$this->fd_store;
|
||||
$cs_where['admin_user_id']=[$cs_store_id,0];
|
||||
$order['id']='desc';
|
||||
//$chat_message_count=Db::name('chat_message')->where(function ($query) use($user_where) { $query->whereOr($user_where); })->where($cs_where)->count();
|
||||
//$chat_message=Db::name('chat_message')->field('admin_user_id,offline_flag,create_time,message')->where(function ($query) use($user_where) { $query->whereOr($user_where); })->where($cs_where)->order($order)->limit($from_times,$times)->select();
|
||||
$chat_message_count=Db::name('chat_message')->where($user_where)->where($cs_where)->count();
|
||||
$chat_message=Db::name('chat_message')->field('admin_user_id,offline_flag,create_time,message')->where($user_where)->where($cs_where)->order($order)->limit($from_times,$times)->select();
|
||||
|
||||
foreach ($chat_message as $k=>$v) {
|
||||
$chat_message_list=json_decode($v['message'],true);
|
||||
$chat_message_result=[];
|
||||
foreach ($chat_message_list as $value) {
|
||||
$chat_message_result[]=json_decode($value,true);
|
||||
|
||||
}
|
||||
//$chat_message[$k]['message']=array_reverse($chat_message_result);
|
||||
$chat_message[$k]['message']=$chat_message_result;
|
||||
}
|
||||
|
||||
$message_type='getChatMessage';
|
||||
$push_data['message_count']=$chat_message_count;
|
||||
$push_data['chat_message']=$chat_message;
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
|
||||
protected function reConnect() {
|
||||
$user_info_data = json_decode(RedisCache::hget('CHAT_USER_INFO',$this->fd_store),true);
|
||||
$this->assignCS($this->server, $this->fd, $this->fd_store,$user_info_data['guest_flag']);
|
||||
}
|
||||
|
||||
protected function getUserChat() {
|
||||
$assign_flag=false;
|
||||
//从等待队列中获得一个用户对话，应优先客服专属的用户
|
||||
$online_user_list = RedisCache::lrange("CHAT_USER_QUEUE");
|
||||
if (count($online_user_list)>0) {
|
||||
//查询有没有专属用户
|
||||
$sp_user_list=Db::name('users')->where(['user_id'=>$online_user_list,'custom_service_id'=>$this->fd_store])->column('user_id');
|
||||
if ($sp_user_list!=null) {
|
||||
//取第一个专属用户
|
||||
foreach ($online_user_list as $v) {
|
||||
if (in_array($v,$sp_user_list)) {
|
||||
//从队列删除
|
||||
RedisCache::lrem('CHAT_USER_QUEUE',$v,0);
|
||||
//广播通知
|
||||
$this->pushUserQueueNum($this->server);
|
||||
//可建立通话关系
|
||||
$user_id=$v;
|
||||
$assign_flag=true;
|
||||
break;
|
||||
}
|
||||
}
|
||||
} else {
|
||||
//从队列中取一个用户
|
||||
$user_id=RedisCache::rpop("CHAT_USER_QUEUE");
|
||||
//广播通知
|
||||
$this->pushUserQueueNum($this->server);
|
||||
$assign_flag=true;
|
||||
}
|
||||
}
|
||||
|
||||
if ($assign_flag) {
|
||||
//获得用户的fd
|
||||
$user_fd=RedisCache::hget('CHAT_USER_FD',$user_id);;
|
||||
//建立对话关系
|
||||
$this->createChatRelation($this->server,$user_fd,$user_id,$this->fd,$this->fd_store);
|
||||
} else {
|
||||
$message_type='error';
|
||||
$push_data['content']='暂无用户需要服务';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
}
|
||||
270
金壶/ydyd_service/application/http/service/ChatService.php
Normal file
270
金壶/ydyd_service/application/http/service/ChatService.php
Normal file
@@ -0,0 +1,270 @@
|
||||
<?php
|
||||
|
||||
namespace app\http\service;
|
||||
|
||||
use app\facade\RedisCache;
|
||||
use think\Db;
|
||||
use think\facade\Cache;
|
||||
use think\facade\Config;
|
||||
use think\facade\Log;
|
||||
|
||||
class ChatService extends CommonService
|
||||
{
|
||||
protected $session_id='';
|
||||
protected $session_data=[];
|
||||
protected $fd=0;
|
||||
protected $ip='';
|
||||
protected $store_id=0;
|
||||
protected $guest_flag=true;
|
||||
protected $user_type='user';
|
||||
protected $init_flag=true; //客服专用
|
||||
protected $construct_flag=true; //初始化是否成功
|
||||
protected $server=null;
|
||||
|
||||
public function __construct($server,$request)
|
||||
{
|
||||
$this->server=$server;
|
||||
$this->fd=$request->fd;
|
||||
//取IP地址，后续用于区域判别和记录
|
||||
$this->ip=$request->server['remote_addr'];
|
||||
|
||||
//取会话数据
|
||||
if (isset($request->cookie[Config::get("access.SESSION_DEFAULT_NAME")])) {
|
||||
$this->session_id=$request->cookie[Config::get("access.SESSION_DEFAULT_NAME")];
|
||||
$this->session_data=$this->unserializePhp(Cache::store('session_store')->get($this->session_id));
|
||||
//切换缓存
|
||||
Cache::store('default');
|
||||
} else {
|
||||
$this->construct_flag=false;
|
||||
Log::info('没有会话ID的数据：'.json_encode($request));
|
||||
}
|
||||
|
||||
if ($this->construct_flag) {
|
||||
//用户类型
|
||||
if (strpos($request->header['origin'], 'admin')) {
|
||||
$this->user_type = 'cs_admin';
|
||||
}
|
||||
if ($this->user_type == 'user') {
|
||||
//缺省游客信息
|
||||
$user_info_data['guest_flag'] = true;
|
||||
$user_info_data['user_name'] = '游客';
|
||||
$user_info_data['area_name'] = '-';
|
||||
|
||||
$this->session_data['user_id'] = $this->session_data['user_id'] ?? 0;
|
||||
//存储用户fd对应表
|
||||
if ($this->session_data['user_id'] == 0) {
|
||||
$this->store_id = $this->session_id;
|
||||
} else {
|
||||
$this->store_id = $this->session_data['user_id'];
|
||||
//取用户信息
|
||||
$user_info_result = Db::name("users")
|
||||
->field('phone as user_name,area_id,buyer_status,custom_service_id')
|
||||
->where(['user_id' => $this->store_id])
|
||||
->find();
|
||||
if ($user_info_result != null) {
|
||||
$user_info_data = $user_info_result;
|
||||
if ($user_info_result['buyer_status'] != 0) {
|
||||
//取得用户的采购商名称
|
||||
$user_info_data['buyer_name'] = Db::name('buyer')->where(['buyer_user_id' => $this->store_id])->value('name');
|
||||
}
|
||||
|
||||
if ($user_info_result['custom_service_id'] != 0) {
|
||||
//取得用户的专属客服信息
|
||||
$user_info_data['sp_cs_info'] = Db::name('admin_user')->field('mobile,nickname,cs_code,cs_status')->where(['admin_user_id' => $user_info_result['custom_service_id']])->find();
|
||||
}
|
||||
|
||||
if ($user_info_result['area_id'] != 0) {
|
||||
$user_info_data['area_name'] = $this->getIDArea($user_info_result['area_id']);
|
||||
} else {
|
||||
$user_info_data['area_name'] = '-';
|
||||
}
|
||||
$user_info_data['guest_flag'] = false;
|
||||
$this->guest_flag = false;
|
||||
}
|
||||
}
|
||||
|
||||
$user_info_data['ip_addr'] = $this->ip;
|
||||
$user_info_data['ip_area'] = $this->getIPArea($this->ip);
|
||||
|
||||
$old_fd = RedisCache::hget('CHAT_USER_FD', $this->store_id);
|
||||
if ($old_fd != $this->fd) {
|
||||
if ($old_fd) {
|
||||
//如果存在fd，说明用户已经有一个窗口建立了连接，需要先关闭原来的连接
|
||||
$server->disconnect($old_fd, 1000, '重复开启对话');
|
||||
$chat_deal = new ChatCloseService($server, $old_fd);
|
||||
$chat_deal->onClose();
|
||||
}
|
||||
|
||||
RedisCache::hset('CHAT_USER_FD', $this->store_id, $this->fd);
|
||||
//存储fd和用户信息对应缓存
|
||||
RedisCache::hset('CHAT_USER_FD_MAP', $this->fd, $this->store_id);
|
||||
//存储用户信息
|
||||
//增加用户ID，以便通讯使用
|
||||
$user_info_data['user_store'] = $this->store_id;
|
||||
//存储session_id，以便ping时保持会话
|
||||
$user_info_data['session_id']=$this->session_id;
|
||||
RedisCache::hset('CHAT_USER_INFO', $this->store_id, json_encode($user_info_data));
|
||||
}
|
||||
//相等什么都不做，实际的可能性也不存在
|
||||
} else {
|
||||
//客服
|
||||
$this->session_data['admin_user_id'] = $this->session_data['admin_user_id'] ?? 0;
|
||||
//存储客服fd对应表
|
||||
if ($this->session_data['admin_user_id'] == 0) {
|
||||
$this->init_flag = false;
|
||||
} else {
|
||||
$this->store_id = $this->session_data['admin_user_id'];
|
||||
|
||||
//判断是客服还是普通工作人员
|
||||
$admin_info_data = Db::name("admin_user")
|
||||
->field('admin_user_id as cs_store,mobile,cs_code,nickname,cs_status')
|
||||
->where(['admin_user_id' => $this->store_id])
|
||||
->find();
|
||||
if ($admin_info_data==null) {
|
||||
$this->init_flag = false;
|
||||
} else {
|
||||
if ($admin_info_data['cs_status']==1) {
|
||||
//客服人员
|
||||
$old_fd = RedisCache::hget('CHAT_CS_FD', $this->store_id);
|
||||
if ($old_fd != $this->fd) {
|
||||
if ($old_fd) {
|
||||
//如果存在fd，说明客服已经有一个窗口建立了连接，需要先关闭原来的连接
|
||||
$server->disconnect($old_fd, 1000, '重复开启对话');
|
||||
$chat_deal = new ChatCloseService($server, $old_fd);
|
||||
$chat_deal->onClose();
|
||||
}
|
||||
|
||||
//存储session_id，以便ping时保持会话
|
||||
$admin_info_data['session_id'] = $this->session_id;
|
||||
|
||||
RedisCache::hset('CHAT_CS_FD', $this->store_id, $this->fd);
|
||||
RedisCache::hset('CHAT_CS_FD_MAP', $this->fd, $this->store_id);
|
||||
//存储客服信息
|
||||
RedisCache::hset('CHAT_CS_INFO', $this->store_id, json_encode($admin_info_data));
|
||||
}
|
||||
//相等什么都不做，实际的可能性也不存在
|
||||
} else {
|
||||
//普通工作人员
|
||||
$this->user_type = 'normal_admin';
|
||||
$old_fd = RedisCache::hget('CHAT_ADMIN_FD', $this->store_id);
|
||||
if ($old_fd != $this->fd) {
|
||||
if ($old_fd) {
|
||||
//如果存在fd，说明工作人员已经有一个窗口建立了连接，需要先关闭原来的连接
|
||||
$server->disconnect($old_fd, 1000, '重复开启对话');
|
||||
$chat_deal = new ChatCloseService($server, $old_fd);
|
||||
$chat_deal->onClose();
|
||||
}
|
||||
|
||||
//存储session_id，以便ping时保持会话
|
||||
$admin_info_data['session_id'] = $this->session_id;
|
||||
|
||||
RedisCache::hset('CHAT_ADMIN_FD', $this->store_id, $this->fd);
|
||||
RedisCache::hset('CHAT_ADMIN_FD_MAP', $this->fd, $this->store_id);
|
||||
//存储客服信息
|
||||
RedisCache::hset('CHAT_ADMIN_INFO', $this->store_id, json_encode($admin_info_data));
|
||||
}
|
||||
//相等什么都不做，实际的可能性也不存在
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
public function onOpen() {
|
||||
if ($this->construct_flag) {
|
||||
if ($this->user_type=='user') {
|
||||
$this->onUserOpen();
|
||||
} else {
|
||||
$this->onCSOpen();
|
||||
}
|
||||
} else {
|
||||
$message_type='initError';
|
||||
$push_data['content']='初始化连接异常';
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
|
||||
public function onUserOpen() {
|
||||
//连接成功通知
|
||||
$result['message_type']='success';
|
||||
$result['data']='在线客服已连接';
|
||||
//返回连接成功的消息
|
||||
$this->server->push($this->fd,myResult($result['message_type'],$result['data']));
|
||||
|
||||
//离线消息部分
|
||||
if (!$this->guest_flag) {
|
||||
$cs_id_list=[];
|
||||
$offline_chat_message_list=[];
|
||||
//是注册用户，则需要处理离线消息部分
|
||||
//先取出所有的keys
|
||||
$offline_chat_list=RedisCache::keys('OFFLINE_CHAT_DATA_'.$this->store_id.'_*');
|
||||
|
||||
foreach ($offline_chat_list as $v) {
|
||||
//取出用户本次离线消息的记录
|
||||
$offline_chat_message_list=array_merge($offline_chat_message_list,RedisCache::lrange($v));
|
||||
|
||||
//取出客服目前的存储id
|
||||
$cs_id_list[]=substr($v,strlen('OFFLINE_CHAT_DATA_'.$this->store_id.'_'));
|
||||
}
|
||||
|
||||
//数据库中未读离线消息处理
|
||||
$user_where['user_id'] = $this->store_id;
|
||||
//$user_where['offline_flag'] = 0;//由于目前未读消息只有可能是离线消息，暂不增加离线字段判断
|
||||
$user_where['read_flag'] = 0;
|
||||
$chat_message=Db::name('chat_message')->field('admin_user_id,offline_flag,message')->where($user_where)->select();
|
||||
//把数据置为已读
|
||||
$update_data['read_flag'] = 1;
|
||||
Db::name('chat_message')->where($user_where)->update($update_data);
|
||||
|
||||
foreach ($chat_message as $k=>$v) {
|
||||
$chat_message_list=json_decode($v['message'],true);
|
||||
$offline_chat_message_list=array_merge($offline_chat_message_list,$chat_message_list);
|
||||
//取出客服目前的存储id
|
||||
$cs_id_list[]=$v['admin_user_id'];
|
||||
}
|
||||
|
||||
//取出客服信息
|
||||
$cs_info_data = Db::name("admin_user")
|
||||
->where(['admin_user_id' => $cs_id_list])
|
||||
->column('admin_user_id as cs_store,mobile,cs_code,nickname','admin_user_id');
|
||||
|
||||
//组装离线消息信息
|
||||
$offline_chat_message_array=[];
|
||||
foreach ($offline_chat_message_list as $k=>$v) {
|
||||
$tmp_message=json_decode($v,true);
|
||||
$offline_chat_message_array[$tmp_message['time'].$k]=$tmp_message;
|
||||
}
|
||||
ksort($offline_chat_message_array);
|
||||
foreach ($offline_chat_message_array as $v) {
|
||||
$message_type='chatMessage';
|
||||
$push_data=["cs_info"=>$cs_info_data[$v['from_id']],"time"=>$v['time'],"content"=>$v['content'],"offline"=>1];
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
|
||||
//分配客服
|
||||
$this->assignCS($this->server,$this->fd,$this->store_id,$this->guest_flag);
|
||||
}
|
||||
|
||||
public function onCSOpen() {
|
||||
if (!$this->init_flag) {
|
||||
$message_type='initError';
|
||||
$push_data['content']='请先登录管理系统';
|
||||
} else {
|
||||
//暂时没有其他事情，由客服手动决定是否开始接受客户请求
|
||||
$message_type='success';
|
||||
$push_data['content']='在线办公已连接';
|
||||
}
|
||||
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
|
||||
if ($this->user_type == 'cs_admin') {
|
||||
if ($message_type=='success') {
|
||||
Log::info('发送等待用户数');
|
||||
//发送等待用户数
|
||||
$this->pushUserQueueNum($this->server,$this->fd);
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
274
金壶/ydyd_service/application/http/service/CommonService.php
Normal file
274
金壶/ydyd_service/application/http/service/CommonService.php
Normal file
@@ -0,0 +1,274 @@
|
||||
<?php
|
||||
|
||||
namespace app\http\service;
|
||||
|
||||
use app\facade\AppConstant;
|
||||
use app\facade\RedisCache;
|
||||
use think\captcha\Captcha;
|
||||
use think\Db;
|
||||
use think\facade\Cache;
|
||||
use think\facade\Config;
|
||||
use think\facade\Env;
|
||||
use think\facade\Log;
|
||||
|
||||
class CommonService
|
||||
{
|
||||
const TALK_WORDS=[
|
||||
'hello_words'=>'您好，欢迎您使用金壶医药商城，请问您有什么疑问，我将为您在线解答。',
|
||||
'work_time'=>'工作日9:00-17:30',
|
||||
];
|
||||
/*protected function initBaseChat($user_store,$cs_store) {
|
||||
Log::info('用户ID'.$user_store.'，客服ID'.$cs_store);
|
||||
$cs_info_data = RedisCache::hget('CHAT_CS_INFO',$cs_store);
|
||||
$user_info_data = RedisCache::hget('CHAT_USER_INFO',$user_store);
|
||||
|
||||
$result['cs_info_data']=$cs_info_data;
|
||||
$result['user_info_data']=$user_info_data;
|
||||
return $result;
|
||||
}*/
|
||||
|
||||
/*protected function pushToCS($server,$cs_store,$user_info_data) {
|
||||
//找出客服对应的fd
|
||||
$fd_store=RedisCache::hget('CHAT_CS_FD',$cs_store);
|
||||
if ($fd_store) {
|
||||
$push_data['message_type']='connect';
|
||||
$push_data['data']=["user_info"=>$user_info_data];
|
||||
$server->push($fd_store,myResult($push_data['message_type'],$push_data['data']));
|
||||
}
|
||||
}
|
||||
|
||||
protected function pushToUser($server,$user_store,$cs_info_data) {
|
||||
//找出用户对应的fd
|
||||
$fd_store=RedisCache::hget('CHAT_USER_FD',$user_store);
|
||||
if ($fd_store) {
|
||||
$push_data['message_type']='connect';
|
||||
$push_data['data']=["cs_info"=>$cs_info_data];
|
||||
$server->push($fd_store,myResult($push_data['message_type'],$push_data['data']));
|
||||
}
|
||||
}*/
|
||||
|
||||
//当前在线等待用户数
|
||||
protected function pushUserQueueNum($server,$fd=0) {
|
||||
$user_queue_num=RedisCache::llen('CHAT_USER_QUEUE');
|
||||
$fd_list=[];
|
||||
if ($fd>0) {
|
||||
//单播
|
||||
$fd_list[]=$fd;
|
||||
} else {
|
||||
//广播在线客服
|
||||
$fd_list=RedisCache::hkeys('CHAT_CS_FD_MAP');
|
||||
}
|
||||
Log::info('向客服'.json_encode($fd_list).'发送在线等待人数'.$user_queue_num);
|
||||
foreach ($fd_list as $v) {
|
||||
$message_type='userQueueNum';
|
||||
$push_data=["user_queue_num"=>$user_queue_num];
|
||||
$server->push($v,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
|
||||
//建立对话关系，并通知双方
|
||||
protected function createChatRelation($server,$user_fd,$user_store,$cs_fd,$cs_store){
|
||||
$now_time=date('Y-m-d H:i:s');
|
||||
$cs_info_data = json_decode(RedisCache::hget('CHAT_CS_INFO',$cs_store),true);
|
||||
$user_info_data = json_decode(RedisCache::hget('CHAT_USER_INFO',$user_store),true);
|
||||
|
||||
//建立对话关系
|
||||
//RedisCache::hset('CHAT_RELATION', $user_store, $cs_store);
|
||||
RedisCache::lpush('CHAT_DATA_'.$user_store.'_'.$cs_store,json_encode(['time'=>$now_time,"content"=>self::TALK_WORDS['hello_words'],"from_id"=>$cs_store,"to_id"=>$user_store]));
|
||||
|
||||
//通知用户
|
||||
$message_type = 'connect';
|
||||
$push_data = $cs_info_data;
|
||||
$server->push($user_fd,myResult($message_type,$push_data));
|
||||
//通知客服
|
||||
$message_type = 'connect';
|
||||
$push_data = ["user_info"=>$user_info_data];
|
||||
$server->push($cs_fd,myResult($message_type,$push_data));
|
||||
//发送模版问侯
|
||||
$message_type='chatMessage';
|
||||
$push_data=["cs_info"=>$cs_info_data,"time"=>$now_time,"content"=>self::TALK_WORDS['hello_words']];
|
||||
$server->push($user_fd,myResult($message_type,$push_data));
|
||||
|
||||
//如果有未存入数据库的离线消息，要发给客服
|
||||
//取出用户本次离线消息的记录
|
||||
$offline_chat_message_list=RedisCache::lrange('OFFLINE_CHAT_DATA_'.$user_store.'_'.$cs_store);
|
||||
if (!$offline_chat_message_list) {
|
||||
$offline_chat_message_list=[];
|
||||
}
|
||||
Log::info('和客服离线留言数据：'.json_encode($offline_chat_message_list));
|
||||
if (!checkGuestFlag($user_store)) {
|
||||
//还要取出离线留言
|
||||
$offline_chat_message_list_0=RedisCache::lrange('OFFLINE_CHAT_DATA_'.$user_store.'_0');
|
||||
if ($offline_chat_message_list_0) {
|
||||
$offline_chat_message_list=array_merge($offline_chat_message_list,$offline_chat_message_list_0);
|
||||
}
|
||||
}
|
||||
|
||||
Log::info('加上和系统离线留言数据：'.json_encode($offline_chat_message_list));
|
||||
//组装离线消息信息
|
||||
$offline_chat_message_array=[];
|
||||
foreach ($offline_chat_message_list as $k=>$v) {
|
||||
$tmp_message=json_decode($v,true);
|
||||
$offline_chat_message_array[$tmp_message['time'].$k]=$tmp_message;
|
||||
}
|
||||
ksort($offline_chat_message_array);
|
||||
foreach ($offline_chat_message_array as $v) {
|
||||
$message_type='chatMessage';
|
||||
$push_data=["user_info"=>$user_info_data,"time"=>$v['time'],"content"=>$v['content'],"offline"=>1];
|
||||
$server->push($cs_fd,myResult($message_type,$push_data));
|
||||
}
|
||||
//--
|
||||
|
||||
//模版问侯也发送给客服，因为是模拟客服发送，需要换种消息类型
|
||||
$message_type='systemChatMessage';
|
||||
$push_data=["user_info"=>$user_info_data,"time"=>$now_time,"content"=>self::TALK_WORDS['hello_words']];
|
||||
$server->push($cs_fd,myResult($message_type,$push_data));
|
||||
}
|
||||
|
||||
//自动分配客服(用户使用)
|
||||
protected function assignCS($server,$fd,$store_id,$guest_flag){
|
||||
$assign_flag=false;
|
||||
$online_cs_list = RedisCache::lrange("CUSTOMER_ONLINE_QUEUE");
|
||||
if (count($online_cs_list)>0) {
|
||||
if (!$guest_flag) {
|
||||
//如果不是游客，则看用户是否有专属客服
|
||||
//若专属客服不在线，则自动分配在线客服
|
||||
//从数据库中取用户专属客服
|
||||
$cs_admin_id = Db::name("users")->where(['user_id' => $store_id])->value('custom_service_id');
|
||||
if (in_array($cs_admin_id, $online_cs_list)) {
|
||||
$assign_flag = true;
|
||||
}
|
||||
}
|
||||
//如果未分配，则取一个在线客服
|
||||
if (!$assign_flag) {
|
||||
$cs_admin_id = RedisCache::rpoplpush("CUSTOMER_ONLINE_QUEUE");
|
||||
if ($cs_admin_id) {
|
||||
$assign_flag=true;
|
||||
}
|
||||
}
|
||||
}
|
||||
if ($assign_flag) {
|
||||
//获得客服的fd
|
||||
$cs_fd=RedisCache::hget('CHAT_CS_FD',$cs_admin_id);;
|
||||
//建立对话关系
|
||||
$this->createChatRelation($server,$fd,$store_id,$cs_fd,$cs_admin_id);
|
||||
} else {
|
||||
//没有分配成功，进入等待队列，该队列用户可考虑留言功能
|
||||
RedisCache::lpush("CHAT_USER_QUEUE", $store_id);
|
||||
$message_type='wait';
|
||||
|
||||
if (checkGuestFlag($store_id)) {
|
||||
$push_data['content']='在线客服服务时间为'.self::TALK_WORDS['work_time'].'。当前暂无客服接待，您可以等待，登录平台可以进行离线留言';
|
||||
} else {
|
||||
$push_data['content']='在线客服服务时间为'.self::TALK_WORDS['work_time'].'。当前暂无客服接待，您可以离线留言或等待';
|
||||
}
|
||||
$server->push($fd,myResult($message_type,$push_data));
|
||||
|
||||
//向所有在线客服发送等待用户数
|
||||
$this->pushUserQueueNum($server);
|
||||
}
|
||||
}
|
||||
|
||||
//用户关闭通知(用户使用)
|
||||
protected function noticeUserLeave($server,$user_store,$cs_store,$remove_flag,$user_info_data){
|
||||
//通知用户
|
||||
$message_type = 'disconnect';
|
||||
//$user_info_data = json_decode(RedisCache::hget('CHAT_USER_INFO',$user_store),true);
|
||||
$push_data = $user_info_data;
|
||||
//群体通知
|
||||
if (is_array($cs_store)) {
|
||||
if (count($cs_store) > 0) {
|
||||
foreach ($cs_store as $k=>$v) {
|
||||
$cs_fd = RedisCache::hget('CHAT_CS_FD', $v);
|
||||
if ($cs_fd != null) {
|
||||
$push_data['remove_flag']=$remove_flag[$k];
|
||||
Log::info('是否需要关闭'.json_encode($push_data['remove_flag']));
|
||||
$server->push($cs_fd, myResult($message_type, $push_data));
|
||||
}
|
||||
}
|
||||
/*$cs_fd_list = RedisCache::hmget('CHAT_CS_FD', $cs_store);
|
||||
if ($cs_fd_list !== false) {
|
||||
foreach ($cs_fd_list as $v) {
|
||||
$server->push($v, myResult($message_type, $push_data));
|
||||
}
|
||||
}*/
|
||||
|
||||
}
|
||||
} else {
|
||||
//获得用户的fd
|
||||
$cs_fd=RedisCache::hget('CHAT_CS_FD',$cs_store);
|
||||
$server->push($cs_fd,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
|
||||
//客服关闭通知(客服使用)
|
||||
protected function noticeCSLeave($server,$user_store,$cs_store,$message_type='disconnect'){
|
||||
//通知用户
|
||||
$cs_info_data = json_decode(RedisCache::hget('CHAT_CS_INFO',$cs_store),true);
|
||||
$push_data = $cs_info_data;
|
||||
//群体通知
|
||||
if (is_array($user_store)) {
|
||||
if (count($user_store) > 0) {
|
||||
$user_fd_list = RedisCache::hmget('CHAT_USER_FD', $user_store);
|
||||
if ($user_fd_list !== false) {
|
||||
foreach ($user_fd_list as $v) {
|
||||
$server->push($v, myResult($message_type, $push_data));
|
||||
}
|
||||
}
|
||||
}
|
||||
} else {
|
||||
//获得用户的fd
|
||||
$user_fd=RedisCache::hget('CHAT_USER_FD',$user_store);
|
||||
$server->push($user_fd,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
|
||||
//IP获取地址
|
||||
public function getIPArea($ip)
|
||||
{
|
||||
require_once Env::get('extend_path').'ip2region/Ip2Region.php';
|
||||
$ip2region = new \Ip2Region();
|
||||
$info = $ip2region->btreeSearch($ip);
|
||||
|
||||
$city = explode('|', $info['region']);
|
||||
|
||||
if (0 != $info['city_id']) {
|
||||
return $city['2'] . $city['3'] . $city['4'];
|
||||
} else {
|
||||
return $city['0'];
|
||||
}
|
||||
}
|
||||
|
||||
//通过area_id获取地址
|
||||
public function getIDArea($area_id)
|
||||
{
|
||||
$tmp_area_data=Db::name('area')->field('area_name,parent_area_id')->where(['id'=>$area_id])->find();
|
||||
if ($tmp_area_data==null) {
|
||||
return '';
|
||||
}
|
||||
if ($tmp_area_data['parent_area_id']!=0) {
|
||||
return $this->getIDArea($tmp_area_data['parent_area_id']).'-'.$tmp_area_data['area_name'];
|
||||
} else {
|
||||
return $tmp_area_data['area_name'];
|
||||
}
|
||||
}
|
||||
|
||||
//解析session数据
|
||||
protected function unserializePhp($session_data) {
|
||||
$return_data = array();
|
||||
$offset = 0;
|
||||
while ($offset < strlen($session_data)) {
|
||||
if (!strstr(substr($session_data, $offset), "|")) {
|
||||
return false;
|
||||
}
|
||||
$pos = strpos($session_data, "|", $offset);
|
||||
$num = $pos - $offset;
|
||||
$varname = substr($session_data, $offset, $num);
|
||||
$offset += $num + 1;
|
||||
$data = unserialize(substr($session_data, $offset));
|
||||
$return_data[$varname] = $data;
|
||||
$offset += strlen(serialize($data));
|
||||
}
|
||||
return $return_data;
|
||||
}
|
||||
}
|
||||
142
金壶/ydyd_service/application/http/service/MessageQueueService.php
Normal file
142
金壶/ydyd_service/application/http/service/MessageQueueService.php
Normal file
@@ -0,0 +1,142 @@
|
||||
<?php
|
||||
|
||||
namespace app\http\service;
|
||||
|
||||
use app\facade\AppConstant;
|
||||
use app\facade\RedisCache;
|
||||
use think\captcha\Captcha;
|
||||
use think\Db;
|
||||
use think\facade\Cache;
|
||||
use think\facade\Config;
|
||||
use think\facade\Log;
|
||||
|
||||
class MessageQueueService extends CommonService
|
||||
{
|
||||
protected $fd=0;
|
||||
protected $message_data=[];
|
||||
protected $server=null;
|
||||
protected $fd_store='';
|
||||
|
||||
public function __construct($server,$msgs)
|
||||
{
|
||||
$this->server=$server;
|
||||
$this->message_data = json_decode($msgs[1],true);
|
||||
Log::info('数组数据：'.json_encode($this->message_data));
|
||||
}
|
||||
public function deal() {
|
||||
//处理具体的消息推送
|
||||
switch ($this->message_data['type']) {
|
||||
case 'noticeOrder' ://通知打开控制台的管理员，订单的情况
|
||||
Log::info('处理noticeOrder');
|
||||
if ($this->csInit()) { $this->noticeOrder(); }
|
||||
break;
|
||||
case 'workRmind' ://通知打开控制台的普通工作人员
|
||||
Log::info('处理workRmind');
|
||||
if ($this->csInit()) { $this->workRmind(); }
|
||||
break;
|
||||
case 'verifyRmind' ://通知打开控制台的普通工作人员
|
||||
Log::info('处理verifyRmind');
|
||||
if ($this->csInit()) { $this->verifyRmind(); }
|
||||
break;
|
||||
case 'adminLogout' ://通知管理用户已退出
|
||||
if ($this->csInit()) { $this->adminLogout(); }
|
||||
break;
|
||||
case 'logout' ://通知用户已退出
|
||||
if ($this->userInit()) { $this->logout(); }
|
||||
break;
|
||||
default:
|
||||
break;
|
||||
/*$result['message_type']='error';
|
||||
$result['data']=['错误消息类型'];*/
|
||||
}
|
||||
}
|
||||
|
||||
protected function csInit() {
|
||||
//客服初始化
|
||||
//读出fd所对应的客服
|
||||
$cs_fd = RedisCache::hget('CHAT_CS_FD', $this->message_data['admin_user_id']);
|
||||
if ($cs_fd) {
|
||||
$this->fd = $cs_fd;
|
||||
return true;
|
||||
}
|
||||
|
||||
$admin_fd = RedisCache::hget('CHAT_ADMIN_FD', $this->message_data['admin_user_id']);
|
||||
if ($admin_fd) {
|
||||
$this->fd = $admin_fd;
|
||||
return true;
|
||||
}
|
||||
|
||||
return false;
|
||||
}
|
||||
|
||||
protected function userInit() {
|
||||
//用户初始化
|
||||
//读出fd所对应的用户
|
||||
$user_fd = RedisCache::hget('CHAT_USER_FD', $this->message_data['user_id']);
|
||||
if ($user_fd) {
|
||||
$this->fd = $user_fd;
|
||||
return true;
|
||||
}
|
||||
return false;
|
||||
}
|
||||
|
||||
protected function noticeOrder() {
|
||||
$message_type='noticeOrder';
|
||||
$push_data['message']=$this->message_data['message'];
|
||||
$push_data['phone']=$this->message_data['phone'];
|
||||
$push_data['name']=$this->message_data['name'];
|
||||
$push_data['time']=$this->message_data['time'];
|
||||
$push_data['goods_amount']=$this->message_data['goods_amount'];
|
||||
$push_data['order_id']=$this->message_data['order_id'];
|
||||
$push_data['order_sn']=$this->message_data['order_sn'];
|
||||
if ($this->server->exist($this->fd)) {
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
|
||||
protected function workRmind() {
|
||||
$message_type='workRmind';
|
||||
$push_data['message']=$this->message_data['message'];
|
||||
$push_data['phone']=$this->message_data['phone'];
|
||||
$push_data['name']=$this->message_data['name'];
|
||||
$push_data['time']=$this->message_data['time'];
|
||||
$push_data['goods_amount']=$this->message_data['goods_amount'];
|
||||
$push_data['shipping_fee']=$this->message_data['shipping_fee'];
|
||||
$push_data['total_amount']=$this->message_data['total_amount'];
|
||||
$push_data['deal_url']=$this->message_data['deal_url'];
|
||||
$push_data['order_id']=$this->message_data['order_id'];
|
||||
$push_data['order_sn']=$this->message_data['order_sn'];
|
||||
if ($this->server->exist($this->fd)) {
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
|
||||
protected function verifyRmind() {
|
||||
$message_type='verifyRmind';
|
||||
$push_data['message']=$this->message_data['message'];
|
||||
$push_data['phone']=$this->message_data['phone'];
|
||||
$push_data['name']=$this->message_data['name'];
|
||||
$push_data['time']=$this->message_data['time'];
|
||||
$push_data['offline_deadline']=$this->message_data['offline_deadline'];
|
||||
$push_data['deal_url']=$this->message_data['deal_url'];
|
||||
if ($this->server->exist($this->fd)) {
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
|
||||
protected function adminLogout() {
|
||||
$message_type='initError';
|
||||
$push_data['content']='您已退出登录';
|
||||
if ($this->server->exist($this->fd)) {
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
|
||||
protected function logout() {
|
||||
$message_type='initError';
|
||||
$push_data['content']='您已退出登录';
|
||||
if ($this->server->exist($this->fd)) {
|
||||
$this->server->push($this->fd,myResult($message_type,$push_data));
|
||||
}
|
||||
}
|
||||
}
|
||||
Reference in New Issue
Block a user